Product

HEUFT TeleService remote maintenance with new audio and video streaming

by HEUFT SYSTEMTECHNIK GMBH

Logo of HEUFT SYSTEMTECHNIK GMBH

Key Facts

  • Remote diagnosis and remote maintenance
  • Audio and video streaming
  • HEUFT GATEWAY II server

Key Facts

  • Remote diagnosis and remote maintenance
  • Audio and video streaming
  • HEUFT GATEWAY II server

PRODUCT DESCRIPTION

Simply more overview

The HEUFT TeleService extends the possibilities for a particularly efficient remote maintenance with new video and audio streaming.
Simply maintain the checking, inspection and labelling machines remotely in order to safeguard their performance and therefore the quality of the products as well as the productivity of complete filling and packaging lines sustainably. This is nothing new for HEUFT customers: it has been working live and in real time with the HEUFT TeleService for a good 20 years now. Because our first network-compatible devices conquered the market then which made online diagnosis and remote maintenance possible for the first time. In the meantime this valuable support has long since been available around the clock seven days a week.

There is even more to it now with the modular systems of the current HEUFT SPECTRUM II generation and the future-proof HEUFT GATEWAY II server: The innovative HEUFT TeleService will not only provide our experienced technicians with safe remote access to all messages, signals, operating data, parameters and modules as usual. They will also be able to form a real picture of the condition of the respective machine at the customer’s premises and even listen to it competently without having to travel there.

With a current Android smartphone the remote maintenance optionally becomes an audio-visual live session: the production line worker extends the senses of the remote service technician with the HEUFT TeleService and thus shortens the identification, diagnosis and rectification of device faults so that full operational and detection reliability can generally be restored much more quickly and efficiently than before. The user simply shows the HEUFT expert where the problem happens to be with the integrated camera of his mobile phone which is automatically activated when the new feature is started.

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